Information We Collect
Personal Information: When you interact with our Site or services, we may collect certain personal information such as your name, email address, postal address, phone number, and payment information. This information is collected when you fill out forms, create an account, make a purchase, or communicate with us.
Usage Information: We may collect information about how you interact with our Site, including your IP address, browser type, device identifiers, pages visited, and referring URL. This information helps us analyze user behavior and improve our services.
How We Use Your Information
We use the information we collect for various purposes, including but not limited to:
- Providing and improving our services
- Processing transactions and delivering products
- Sending order confirmations and updates
- Responding to customer inquiries and support requests
- Personalizing user experience and recommendations
- Sending promotional materials and newsletters (if opted in)
- Analyzing and enhancing the security and functionality of our Site
Sharing Your Information
We may share your personal information with third parties for specific purposes, including:
Service Providers: We engage third-party service providers to assist with services such as payment processing, shipping, and website analytics. These providers are obligated to use your information only to perform specific tasks on our behalf.
Legal Compliance: We may disclose information to comply with applicable laws, regulations, legal processes, or government requests.
Business Transfers: If Tough Knitting is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
You have the right to access, correct, or delete your personal information. You can also opt out of receiving promotional communications at any time by using the "unsubscribe" link provided in emails or by contacting us directly.
We take reasonable measures to protect the security of your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee its absolute security.
Changes to This Policy